Shipping & Returns

RETURNS AND REFUND POLICY

NOTICE: AN RMA FORM MUST BE INCLUDED WITH ALL RETURNS

PLEASE DOWNLOAD THE RMA FORM HERE

All USconverters.com products have a minimum one-year warranty. Products that are damaged or modified are not covered. You may return items sold by USconverters.com within 30 days of delivery for a refund, less shipping costs and a 15% restocking fee, only if the product is undamaged and in original packaging. Any product can be exchanged with a new product if the product has a manufacturing defect. In addition, we can only issue partial refunds for the return of any item that is not in its original condition, is damaged or has missing parts. Products with manufacturers defects receive a full refund. In all cases buyer pays for return shipping costs regardless of condition.
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

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SHIPPING

We can ship to virtually any address in the United States and most addresses in the rest of the world.

USPS Express and UPS Overnight orders received before 12pm EST will be shipped out the same day. All other orders and orders received after 12pm EST will be shipped out the next day. However, due to large order volumes, weather conditions or circumstances beyond our control, we cannot always guarantee the aforementioned delivery times, but we will definately do our best.
Products are shipped either from our warehuse in either Austell, GA or Gardena, CA.

Calculated shipping costs
Shipping costs for orders from USconverters.com depend upon the product's weight and delivery method and location. Shipping rates are automatically calculated from USPS and UPS. Please note that the shipping rates for the items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We will in any case try to provide the lowest shipping quotes available. You will be able to see how much the shipping cost is before you approve your purchase when you checkout at our website.

Risks of loss
All items purchased from USconverters.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.